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FAQ & SHOP POLICIES

All orders will receive a tracking number once shipped, and if you have not received one by mistake, please let me know so I can send it to you. 

Shipping

I am solely one person running this business and currently a full-time student so it may take me a week or two for me to ship out all orders!

Shipping within the US typically takes 3~10 days for your package to arrive.

International orders may take up from 2~4 weeks to arrive. It may take longer due to customs.

International shipping

I offer international shipping to countries that accept packages from the US! If I find out that I cannot send out your package due to mailing restrictions, I will reach out to refund/cancel it.

(Mar 16) International Mail Service Suspensions: for the following countries, I am unable to ship any packages within these locations due to disruptions at the moment. I apologize for the inconvenience!

Affected countries include:

Afghanistan

Iran

Seychelles

Armenia

Iraq

South Sudan

Bahrain

Israel

Sudan

Belarus

Kuwait

Syria

Bhutan

Niue

Turkmenistan

Cuba

Pakistan

United Arab Emirates

Eritrea

Qatar

Venezuela

Haiti

Russia

Yemen

European Union (EU) & Northern Ireland customers: due to the General Product Safety Regulation (GPSR) requirements , I'm unable to ship any packages within these locations until further notice. I apologize for the inconvenience!

Austria

France

Netherlands

Belgium

Germany

Northern Ireland

Bulgaria

Greece

Poland

Croatia

Hungary

Portugal

Cyprus

Italy

Romania

Czech Republic

Latvia

Slovakia

Denmark

Lithuania

Slovenia

Estonia

Luxembourg

Spain

Finland

Malta

Sweden

 

Customs & Import taxes

Buyers are responsible for any customs, VATS, and import taxes that may apply. I am not responsible for any delays that may occur due to customs. 

Preorders

I will ship out orders that contain all preorder merch (including non-preorder merch) once the preorder merch is in my hands. If you want in-stock merch to be shipped sooner, please place preorder items in a seperate order.

The production of preorder merch will not start until the end of the preorder period. After that, the merch may take 2 weeks to a month (or more) to be made and shipped to me. I will update when the preorder items have arrived on my socials.

Cancellations and Returns

Cancellations can only be made if I have not shipped your order yet. Please cancel the order within 48 hours. 

I do not accept returns or exchanges unless your order appears greatly damaged. If so, please take pictures of the damage and send them via email ([email protected]) with your order number and postal service note.